Privacy policy. What we hold, and why.
Dayrun answers calls, so it handles what was said. Here is all of it.
Updated September 2026
What we collect
From your team: name, work email, and what they do in the product.
From a conversation: the audio of the call, a transcript of it, the phone number or handle it came from, and whatever the caller chose to tell us, such as a name or a time that suits them.
From your systems, only the fields a booking needs: availability, services, and the customer record the booking attaches to.
From the site: which pages were visited. No advertising trackers.
Why we hold it
To answer the call, make the booking, fill the roster and show you what happened. A recording and transcript are how you check what your staff said, and how we fix it when they got it wrong.
Where it lives
In Australia. Databases sit in Sydney and recordings are moved off the phone carrier into our own storage as soon as the call ends.
Models that read a transcript may process it outside Australia. They are not permitted to keep it or train on it.
Who else sees it
Only the services that make the product work: the carrier that carries the call, the messaging platform that carries the message, the model provider that reads the transcript, and the database, storage and sign in providers that hold the account.
Each is bound to use it only to provide that service to us. We do not sell your data or your customers' data, and we never have.
How long
Recordings and transcripts for twelve months by default, and you can set it shorter. Bookings and customer records for as long as your account is open. Account records for seven years after you close, because tax law asks us to.
Your customers' rights
A caller can ask what was recorded, ask for it, or ask for it to be deleted. Send it to [email protected] and we will action it within thirty days, whether the request comes from you or from them.
If something goes wrong
If data is exposed in a way likely to cause harm, we will tell affected account holders and the Office of the Australian Information Commissioner, as the Notifiable Data Breaches scheme requires.
Asking us about it
[email protected]. A person reads it.