Terms of service. In plain words.

Who this is between

These terms are between Dayrun and the business that holds the account. If you accept them for a business, you are saying you may bind it.

What we provide

Dayrun answers calls and messages on numbers and channels you connect, and takes actions in the systems you connect it to, inside the limits you set.

It is staff, not a switchboard. It will hand a conversation to a person when it should, and it says it is not a person when asked.

What you are responsible for

The numbers, channels and systems you connect, and your right to connect them.

What you tell your staff they may say and do. You set the limits; we hold them.

Telling your customers that calls are answered and recorded, where the law where you operate requires it.

Keeping your account credentials to the people who should have them.

What you must not do

Use Dayrun to mislead somebody about who or what they are talking to, to contact people who have asked you not to, or to break the law where you or they are.

Resell it as your own, work around your usage limits, or probe the service for weaknesses without asking us first.

Money

A subscription for each location, then the calls, messages and models that location actually used. Usage is billed at cost.

Customer payments run through your own payment provider, never through us. We never hold your customers' money.

Your data and your words

Your calls, messages, customers and bookings are yours. We hold them to run the service for you and for no other purpose.

We do not train models on your conversations.

Stopping

You can stop at any time and we will export what we hold. We can stop serving an account that is breaking these terms, and we will tell you why.

The honest limits

Dayrun is software answering a phone. It will sometimes mishear, and a provider we depend on will sometimes be down. Keep a person in the loop for anything you cannot afford to get wrong.

We provide the service as it is, and our liability is limited to what you paid us in the twelve months before the problem. Nothing here removes a right you have under Australian Consumer Law.

Changes and law

If we change these terms in a way that matters, we will tell account holders before it takes effect. These terms are governed by the law of New South Wales, Australia.